ICT Support Engineer - Delft

 

Desktop Support Engineer- End user computing

Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions.

Duties shall include, but not be limited to:

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• Diagnosing and troubleshooting desktop system, printer and operating problems

• Consulting and instructing users on hardware and software questions/issues

• Collaborate with other IT Services Data Center and Network Infrastructure teams

• Install, maintain and upgrade equipment and its associated infrastructure

• Runs diagnostic tests to isolate system problems as well as proactive activities

• Operating Systems Windows, OS-X

• MS Office (Windows and knowledge of Mac) software

• Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC

• Hands on experience removing viruses and spyware using various tools (Windows)

• Identifies, researches, and resolves technical problems including forming an RCA

• Responds to telephone calls, email, service tickets, and dispatched requests for technical support

• Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window

• Installs, configure and maintain Mac, PC, peripherals (local and network printers, scanners), and other end user equipment such as Blackberries, iPhones and iPads, MAC Books, Laptops

Soort dienstverband: Fulltime, Vaste baan

Salaris: €2.200,00 - €2.800,00 per maand

Rooster:

• Dagdienst
• ma-vr

Soorten aanvullende vergoedingen:

• Vakantiegeld

Screeningsvragen:

• Are you holding Dutch nationality ?

Taal:

• Dutch upto B2 level (Gewenst)

Licentie/certificaat:

• Work permit for Netherlands (Gewenst)

Werklocatie: In person

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