Date: Aug 22, 2023
Location: Sassenheim, NL
Company: AkzoNobel
We supply the sustainable and innovative paints and coatings that our customers, communities – and the environment – are increasingly relying on. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from a pioneering paints company that’s committed to science-based targets and is taking genuine action to address globally relevant challenges and protect future generations.
For more information please visit www.akzonobel.com.
© 2023 Akzo Nobel N.V. All rights reserved.
Job Purpose
Supports and assures the Customer Service Team’s highly professional interactions with customers associated with their order processing, complaint registration, general management and information requirements.
Responsibilities
- To manage order reciept efficiently, prioritizing timely order processing and good customer interactions and relationships.
- Supports the order-to-cash process with excellence in order processing.
- Registers and processes customer orders in the ERP system (SAP) received via electronic mail, phone or through other contact with the customer.
- Ensures order processing is handled correct and in full, and is transferred to the transporters (logistics). Raises issues in delivery and/or invoices process with Supervisor.
- Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
- Obtains adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products).
- Makes proposals for improvements on work processes.
- Completes registering / filing / archiving of customer service-related documentation.
- Assures cooperation between customer service and field force regarding administration of customers’ orders. Closely cooperates with the Logistics function to maintain consistency in approach towards customer service in the organization.
- Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&E standards and acts in compliance with all regulations.
What do you bring
- Bachelor (HBO) or MBO+ level of working and thinking;
- Relevant commercial and/or logistics education and training;
- Accurate and experienced in SAP order processing;
- High level of Excel and Microsoft office programs
- Excellent communication by phone and written (able to explain problems and handle critics)
- Problem solving mentality.
- Methodic and structure in thinking and doing.
- Fast learner.
- Native /Fluent level of spoken English. Other languages are considered an asset.
What does AkzoNobel offer
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
Requisition ID: 33023
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